Refund Policy

Two Kinds of Listings

Some Events can be registered and paid for on Ulsav, where Ulsav collects payment on the organizer's behalf. Other Events are listed for discovery and registration is completed on the organizer's own website.

For Events handled externally by the organizer, the organizer's refund terms apply and Ulsav cannot process the refund.

Refunds for Events Paid on Ulsav

Refunds follow the cancellation and refund terms the organizer states for that Event. Depending on those terms, you may receive a full refund, a partial refund, or no refund.

When We Refund Automatically

If an organizer cancels an Event, paid registrations are refunded in full, including any Ulsav platform fee. Duplicate or erroneous payments are refunded in full once identified.

Platform Fee

Where a refund is issued for an Event paid on Ulsav, Ulsav returns its platform fee for the refunded amount.

How to Request a Refund

Request a refund from your Ulsav registrations or by contacting the organizer. Refunds above an organizer's direct-refund limit are reviewed by Ulsav before they are processed.

Timelines

Approved refunds are returned to the original payment method through our payment provider, normally within 5–10 business days once processed. Bank and provider timelines can vary.

Chargebacks and Abuse

Please contact us before raising a chargeback so we can help resolve the issue. We may decline refunds that appear fraudulent or that breach our policies.